What is the standard greeting when answering the phone?

The standard greeting when answering the phone typically includes a warm introduction along with the business name to establish a personal connection and professionalism. The phrase "Thank you for choosing Celebrity Tanning, this is ____" not only acknowledges the caller but also conveys gratitude for their choice, which helps build rapport and a positive image of the business.

Additionally, it provides an opportunity for the staff member to introduce themselves, fostering a more personalized interaction. This approach aligns with best practices in customer service, as it sets a welcoming tone for the conversation and immediately informs the caller as to whom they are speaking with, enhancing the overall customer experience.