What is the initial action when an account has a rejected balance?

The correct initial action when dealing with an account that has a rejected balance is to notify the customer. This step is important because it ensures that the customer is aware of the issue with their account and allows them the opportunity to rectify the situation. Effective communication can help maintain a good relationship with the customer and prompt them to take the necessary steps to resolve the problem, such as making a payment or providing updated information about their account.

Addressing the situation promptly also minimizes potential disruptions to the customer's service and helps avoid further complications that might arise from an unresolved rejected balance. Possessing clear and open channels of communication is crucial in maintaining customer satisfaction and trust, particularly in the context of services like tanning, where customer loyalty is often key to business success.