Can a member freeze or cancel their EFT membership over the phone?

To understand why a member must visit in person to freeze or cancel their EFT membership, it's important to note that many organizations have specific policies in place for handling membership changes. Requiring members to visit in person ensures that there is direct communication between the member and the staff, allowing for verification of identity and intention behind the request. This process helps prevent potential fraud and ensures that all aspects of the membership agreement are clearly understood and honored.

This policy can also enhance the overall customer experience, as staff members can provide one-on-one assistance, answer any questions the member might have, and clarify any potential misunderstandings about membership terms and conditions. It establishes a personal connection and reinforces the relationship between the member and the organization.